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Anthem Customer Service

Very disappointed with Anthem customer service. Long time customer and a working television, film and music producer.

No phone support and email correspondence is just pitiful. Took me half a dozen emails to answer a simple question about the correct ARC microphone to use with one of their amps. And it took a supervisor, and even then very incomplete answer. My follow up emails and concerns completely ignored. 

128x128fyvolent
larsman's avatar
larsman
1,931 posts
 

I could be mistaken, but my guess is that for every dissatisfied person who posts negatively about something, there are many, many times more satisfied people who don't bother posting.... 

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fyvolent's avatar
fyvolent OP
3 posts
 

Hey Larsman.  5 Second Google Search: Tell me the Anthem ARC microphone model number that comes with the MDX-16.  Now tell me which other ARC microphones are compatible with the MDX-16. It took a long series of emails with customer support with ANTHEM for them to give me the right answer.  And it took a supervisor. 

erik_squires
16,056 posts
 

I've found their e-mail support quick, but often not useful.  For a variety of reasons I'm now recommending Marantz over Anthem.

The quality of the room correction, lack of ability to directly alter EQ curves and the incorrect / incomplete use of Dolby Surround with 2 channel sources is among the reasons why.

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