Another Dealer sets the Bar LOW

I think maybe I have caused several people to misunderstand my comments. What does diferentiate a "bricks and mortar" store from the internet...I would think that it would be the service they can provide. I want the local retailer to survive and thrive.

Unlike when I go to Wal Mart when I go to an audiophiIe store I go to not only make a purchase but to seek their advice. I must trust that they will put my system and needs ahead of their own.

However, in the end as I stated before, I accept the transaction as my "bad". Let me say it again for you Onhwy61 I agree I need to deal with it and move on, and I will apologize if you felt I was whinning.

I appreciate your insight and value your comments. It is people like you that make this a great site.

Thank you for your time.

Here's a ''dealer'' story. I purchased a Sim Audio integrated amp a couple of years ago, on the dealer's word that the unit was a demo, and that it was current year production, with no technical issues whatsoever.

Could never get used to the Moon sound, so I sold it on the used market 3 months later.

The new owner checked with Sim Audio ( something I should have done myself but did not as I trusted the dealer), turns out the amplifier was over 2 years old, a traded-in unit (not a demo) and had been in service several times.

The guy I sold the amp to wanted his money back and was furious. It took it up with the dealer asking him for a partial refund, or a full refund - his choice. I made it clear that it was like I was sold a current year car with 10,000 miles on it, and it turned out to be a 3 year old car with 60,000 miles on it. Keep things simple with dealers, always.

He just would not do anything. I took it up directly with Sim Audio, A certain Mr. Kosta (or Costa). He would also not do anything,refusing to help me, not even curb his dealer that had taken me to the cleaners with this amplifier, on false information. He just defended his interest. I remember the Sim guy laughing at me when I told him that the dealer had confirmed current-year production - he said that the serial numbers on the units do not show production date, so I must have made this up.

So, I was left in the cold by the dealer. That's current practice. But to be left out by the manufacturer too, that qualifies for a lifetime membership in the avoid-at-all-cost club.

Never again for me with this dealer. Never again with anything with the Moon or Sim Audio badge on it. Talk about a Mickey Mouse operation.

If you don't have it in writing YOU DON'T HAVE IT.
Peace.

Patriot, the only way brick and mortar dealers can survive is if they do provide superior service and advice. From your original post I did not take away that your complaint had to do with the advice the dealer gave you. At least it worked out in the end.

No need to apologize about me thinking you're whining. I'm whining about you whining.