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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot

Showing 2 responses by onhwy61

onhwy61's avatar
onhwy61
5,284 posts
 
So you got "talked into" buying something that was not appropriate for you, got a "deal" on the price, used it for two weeks and then wanted to be made whole. And now, of course, you want to whine about it. My advice is to accept the responsibiiity of your actions and to stop blaming others. If you wanted to try out the speaker, then you should have made a deal for a in home test. Instead you bought the speakers. Question - how does the $700 "loss" compare to 1) a 15% restocking charge, or 2) how much you would have lost selling the speakers on Audiogon?

Also, how come when people come to Audiogon to whine, they never name the dealer and invite that person to tell their side of the story?
onhwy61's avatar
onhwy61
5,284 posts
 
Patriot, the only way brick and mortar dealers can survive is if they do provide superior service and advice. From your original post I did not take away that your complaint had to do with the advice the dealer gave you. At least it worked out in the end.

No need to apologize about me thinking you're whining. I'm whining about you whining.
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