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Another Dealer sets the Bar LOW

Just wanted to post my most recent experience with a dealer and new speakers. Went to get a pair of speakers and got talked into (my fault) what must have been the last new pair of a now discontinued speaker. Great deal (I thought) but got them home and their size and requirement for more power caused me concern. They are great speakers just a bit LARGE for some set-ups.

I went back to the dealer less than two weeks later (the earliest I could make the journey) and asked if I could trade them back in. I explained they were not working in my set-up.

Mind you I have purchased several things from this guy - I have been a good customer (again I thought). His idea of a deal was he would give me $700 less than what I paid for the floor model speakers against full retail for another set that would work better in my home.

The good news is in the end it all worked out and I am happy with the speakers and a new integrated I bought on Audiogon (more power). Thanks Audiogon and all the members for re-engineering the market and idustry to make it better. Retailers like this guy need to adapt and offer a higher level of service to survive.
patriot

Showing 5 responses by patriot

patriot OP
24 posts
 
Definetly learned a few things and one of them is I won't be supporting his business anymore. My big issue was the physical size and I knew they would be hard to place...my bad. I just thought given they were floor demos he would try to help me out since I have spent $$$ with him before. In the end all is well and the music goes on. Thanks for writing.
patriot OP
24 posts
 
Unsound you are right I should have stuck with Audiogon. The fact is I paid $2400 plus tax for these speakers which I do love, they just overwhelm the room I have them in.

Didn't want to go into to much detail but I the actually deal was I traded in a pair of speakers with a Bluebook value of $1300 (no flaws a solid 9 on the scale but I did not have boxes) and gave him $1575 cash for the demo speakers. When I went back and he offered me the $1700 which was just $125 more than I paid in cash. I should have taken my speakers and my cash back but that was not put on the table.

There is and was no doubt he wanted to get ride of the demo speakers that have been discontinued for some time (they have a Bluebook value of $1300 also and routinely sell on Audiogon for between $1300 and $1500).

There is also no doubt that Audiogon and its members despite a few (very few) bad apples is a wonderful place to buy, sell and learn about audio. All of you make this site what it is. For me it really is a place to unwind escape and enjoy the hobby (music and hi fi equipment).
patriot OP
24 posts
 
I think maybe I have caused several people to misunderstand my comments. What does diferentiate a "bricks and mortar" store from the internet...I would think that it would be the service they can provide. I want the local retailer to survive and thrive.

Unlike when I go to Wal Mart when I go to an audiophiIe store I go to not only make a purchase but to seek their advice. I must trust that they will put my system and needs ahead of their own.

However, in the end as I stated before, I accept the transaction as my "bad". Let me say it again for you Onhwy61 I agree I need to deal with it and move on, and I will apologize if you felt I was whinning.

I appreciate your insight and value your comments. It is people like you that make this a great site.

Thank you for your time.
patriot OP
24 posts
 
Fatcrider you make a good point, I will stay away from the "bluelight" specials at the local high end stereo stores. Thanks for your input.
patriot OP
24 posts
 
Aktchi I think if you read the post you will see I have given all the facts of the transaction at what appears to be at my own expense...so the only thing I am hiding is the dealer's identity so as to not cause any negative feedback for him because in the end this is only my opinion. If you read my post I do not even mention the speaker manufacturer.

I was looking to post an experience and get both feedback and in a way some advice. If that makes me a bad guy in the eyes of my fellow Audiogoners then so be it. I love this site and appreciate people like yourself who take the time to post their opinion. Thank you.
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