Actual Lead Time on Tekton Speakers

@ajzepp,


I had a similar problem when I wanted to return a pair of Pendragons in 2012. Eric was so rude to me, told me if there was even one fingerprint on the returned speakers, I wouldn’t receive my full refund. When I reminded him that one speaker had arrived damaged and that I made him aware of it a week earlier, he seemed to “forget” our conversation. He just said make sure they look brand new before I shipped them out. I could tell by his tone he was very angry.

In all my years of buying high end, I never had an experience like that before. A week After the speakers were returned and the receiving department signed for them, I called to ask when the refund would be forthcoming. Eric very angrily told me they had to be fully checked out before a refund was issued. I made sure to tell him not to get fingerprints on the speakers. Another week went by and still no refund so I called again and 2 days later, my PayPal was credited. This is what happens when you buy from a company with limited employees and on a shoestring budget.

If it's worth... i didn't had better experiences with bigger companies like Dynaudio and their resellers. I bought a pair of disgusting contour 60 which i wanted immediately to return (in europe you can return watever you want within two weeks if the purchase has taken place via internet), but Dynaudio refused. 

Stereo5: Yikes...that is just way over the top. Glad its not just me! 
*UPDATE*
So even though Eric seems to have a bit of a rep for his attitude, I felt Tammy was respectful and helpful. Even though my color preference was still not available, she did have one in black ready to ship. She offered me that instead of a refund if I wanted it, so I accepted. So, hopefully the story has a positive outcome and the sub fits my needs. 

you just positive reinforced the dog for pissing on the rug…

Tomic: Your point is valid, but I did order the sub for a reason, and for all I know this guy is the audio equivalent of the soup nazi from Seinfeld. Not sure an order cancelation is going to have much impact either way, but we'll see I guess.