Actual Lead Time on Tekton Speakers

Will do, Pete 👍

I placed an order for a 2-10 subwoofer on April 28th. Im fully aware of the pandemic (Im an RN and have been taking care of COVID patients the entire time) and am very understanding of circumstances outside of their control, but one thing I have little tolerance of is rude customer service.

 I called up directly this morning after work, as I decided to cancel my order a few weeks ago and go in another direction.  (They havent responded to my emails since July.) Anyway, Eric answers the phone, and I explain that I was calling in to cancel since Id not heard back in nearly a month, and the first thing he does is call me a liar lol. Doesnt ask my name, doesnt bother to ask any details, just straight to the accusation. He then asks what im canceling, and he says I need to call back in 2hr when Tammy is in. 
This was very odd, to say the least, hence my internet search to see if anyone else had been treated in this manner....and here we are! Ironically, a buddy of mine just spent nearly $50k on a theater build. Hes been holding onto 15+ y.o Paradigm studio v3 speakers, and finally ready to upgrade the whole Atmos configuration. Ive been encouraging him to keep Tekton on the short list, but if Tekton is this unprofessional over a subwoofer cancelation...

I have yet to even get confirmation of the refund, but Ill be happy to report back once its completed. 

Stereo5: Yikes...that is just way over the top. Glad its not just me! 
*UPDATE*
So even though Eric seems to have a bit of a rep for his attitude, I felt Tammy was respectful and helpful. Even though my color preference was still not available, she did have one in black ready to ship. She offered me that instead of a refund if I wanted it, so I accepted. So, hopefully the story has a positive outcome and the sub fits my needs. 

Tomic: Your point is valid, but I did order the sub for a reason, and for all I know this guy is the audio equivalent of the soup nazi from Seinfeld. Not sure an order cancelation is going to have much impact either way, but we'll see I guess. 

Well, first impressions are very positive. I run Maggies for mains, which are notoriously hard to match with subs, at least for music. I went with this sub because I generally like a smaller, more nimble driver. This one having dual 10"ers gave me the quick and tight bass I like, with a bit more output. So far, thats pretty much what Im getting. In this very open room, im not quite getting output down to the rated 20hz (I didnt expect to), but a very musical low end down to 25-28hz suits me fine. 
All Ive done is plop it down and dial it it by ear so far, so it should get even better as I narrow down placement and calibration. 
If youre looking for an HT sub, this isnt it. If you want musicality and clean, tight bass, so far this one is a keeper.