Musical Fidelity Trivista 300


Dear Audiogoners,

I have purchased the above amp from Audio5.1 in Alberta, Canada, when the unit arrived, the volume knob and shaft was bent. We believe that the shipping company must have jotsled it quite a bit in order for the knob to come off. Anyhow, the only service center I can find is in North Carolina. And I live in New Jersey. Is there anybody out there that knows a shop in the New Jersey or New York area that can do the repair. I was told that a new volume control console have to be replaced. Thank you for your responses in advance.
proac1
Sincere thanks to those who have replied. I have talked to SignalPath and they are the only authorized service center in North Carolina. Which mean shipping both the amp and the power unit. I am also waiting for Audio5.1 to talk to UPS and see how much they are willing to pay for the damage. If it's going to be repaired, then they should pay for the shipping as well. Otherwise, I expect Audio5.1 to reimburse me for it. So far, they have been very helpful in this whole process. It's just very time consuming and frustrating. Not to mention how painful it is to have the amp for almost a month now but not able to listen to it.
Hi Proac1,

If it makes you feel any better, once you do get the unit back in working condition, the sound of the Tri-Vista is very good. I had mine hooked up to a McIntosh Universal player with B&W speakers and it was very detailed and powerful. Plus, I think it's a much better looking piece than the newer KW-500. I hope you get the issue resolved with the other memeber.
Musicaudio,

I think you are 100% correct that the Tri-vista 300 is much better looking than the KW500. I will continue my hunt. I think Audio5.1, whom I had bought the unit from is working it out with UPS to take the unit back. I am sad to let it go but also am too frustrated with the whole experience. But I think Audio5.1 is doing what they can to help solve the issue.
Proac1, I'm sure you'll be able to get another Tri-Vista on the Audiogon in due course. They show up fairly frequently and are becoming quite affordable. Hang in there. I think you'll be really impressed with the sound once you get your amp. I've had mine for nearly two years now and it's fabulous.

My condolences on your amp. But it's not the end of MF Tri-Vista land for you. There will be another one in your house soon. Best wishes.