Musical Fidelity Trivista 300

Sincere thanks to those who have replied. I have talked to SignalPath and they are the only authorized service center in North Carolina. Which mean shipping both the amp and the power unit. I am also waiting for Audio5.1 to talk to UPS and see how much they are willing to pay for the damage. If it's going to be repaired, then they should pay for the shipping as well. Otherwise, I expect Audio5.1 to reimburse me for it. So far, they have been very helpful in this whole process. It's just very time consuming and frustrating. Not to mention how painful it is to have the amp for almost a month now but not able to listen to it.

Musicaudio,

I think you are 100% correct that the Tri-vista 300 is much better looking than the KW500. I will continue my hunt. I think Audio5.1, whom I had bought the unit from is working it out with UPS to take the unit back. I am sad to let it go but also am too frustrated with the whole experience. But I think Audio5.1 is doing what they can to help solve the issue.

Update - It's been almost 5 years now since I bought my MF Trivista 300 integrated amp. All I can say is LOVE LOVE LOVE. I am still not out of my honeymoon period with it yet. I did sell my other integrated amp (Copland CTA 402), at a really decent price I might add, since I mostly use the Trivista anyway. I did however, bought a McIntosh MC300 power amp that I sometimes use through the pre-out bypass of the Trivista power amp, and run it through the MC300. However, I think the Trivista 300 holds its own without connecting it to the MC300. The Trivista by itself has a cleaner sound both high and mid. And can punch out enough solid bass all by itself. The only slight difference when connected to the MC300 power amp may improve the bass 1/100th of a percent (not that I can measure anyway. It just sounds a ever so slight better). It was an upgrade bug that caused me to get the MC300, maybe I'll get a pre-amp and run them as a separate system to the Trivista. BTW - I am still using the Trivista 300 with my Proac Response 1SC that I owned for over 12 years (and probably never sell but pass it down to my kid someday), and once in a while I'll plug in the Martin Logan Scenario. Audio Haven either way. Anybody out there thinking of a Trivista 300 should definitely give it a listen.