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legacy speakers

I recently decided to purchase some legacy speakers thru Morrow audio and was wondering if anyone else out there has had problems getting your receipt for your purchase and any shipping details? It took me two days to get a receipt after having to call morrow audio then having to email mike morrow to just get a receipt. Then calling legacy to find out about shipping and they said they would get the two pair of studio hd's right out to me. After over two weeks i had to call legacy back because i still had no shipping details and was told it would be at least six more weeks. I then asked legacy if they were paid and they said no. I then called morrow audio for a refund and was told to email mike morrow and he finally called. I was told there are no refunds but after calling my banks fraud department mike decided to refund all but $100.00 for processing my debit card. Has anyone else had this kind of problems from morrow audio?
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magnumpi205
504 posts
 
Never purchase with a debit card.
mt10425
1,138 posts
 
Exactly what did Morrow Audio DO for the $100?
zydo's avatar
zydo
242 posts
 
I'd be pretty upset over the $100. It's not a ton of money, but it's not right. If I sell something, and it's out of stock, I don't charge my customer until it ships. Even then, I let them know there is going to be a delay. If that's unacceptable, the deals off, and he pays nothing. He's keeping your $100 why? Because you put your trust in him and he couldn't deliver? No excuse. He may be a great guy to deal with normally, but he shouldn't/doesn't need to charge you for this. (Unless he told you this up front) unless there's more to the story, I'd lean on him and my bank pretty hard.
mbovaird
140 posts
 
"I recently decided to purchase some legacy speakers..."

Why?
tubegroover
2,320 posts
 
It's a tough time in audio as well as the overall economy. Maybe he has a cash flow problem, who knows but these kind of things can happen in a small business. The real problem is a lack of direct communication from Morrow to satisfy a customer, why do you have to call and then be told to e-mail Mike Morrow directly? This is total BS. If there is little to no communication concerning money exchanges there most likely IS a problem. Something is definitely not right with your transaction and pressure should be put on Morrow to make things right. I concur with Zydo.
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