2. misc-audio
  3. 1356631511

When does seller's responsibility end?

I'm sure this has been discussed before, but a search could not find it.
I sold a Naim DAC (mentioning this because Naim is notoriously reliable) to someone on November 26, shipped on November 27, 2012.
Did not hear anything one way or another until December 19, when seller emailed to say one USB input would not work with his ipod. Well the input worked for me when I had it. I asked him to be sure he was doing everything correctly, including checking for bad cable. I am not sure the input really does not work.
No word again until December 25, when he asked if I would pay for repair. I answered no, because I felt the time period had been too long and my responsibility was over.
Now he has initiated a dispute/claim against me on Paypal. They have put my account in the negative for the amount of DAC until they resolve it.
Sorry for the long post, I just wonder if there is a consensus on how long a seller should be responsible for "sold" gear. I say a week, maximum.
What say ye?
Ag insider logo xs@2xmuzikat
rrog
1,958 posts
 
This is a decission on how you want to conduct your business. You are listed as a private user, but your current feedback is 1743. This sounds more like a commercial user than private. So, do you want satisfied customers or are you only interested in extracting every dollar possible?
Ag insider logo xs@2x
muzikat OP
921 posts
 
I am not a dealer. That was stated in previous post.
I have never made money on Audiogon transactions. I just like to try a lot of
different gear. Obsessive perhaps, but believe me, I am a private user.
I probably should consider becoming a dealer. My friends tell me this all the
time. :)
lupinthe3rd
47 posts
 
IMO once it has been in the buyers possession for a week, and they have not contacted me with any issues, I feel like the statute of limitations has passed.

That said, I've never been in such a situation thankfully, but if a buyer was not satisfied with the item, I would tell him to ship it back to me, fully insured, using all of the original packaging materials, for a refund. If I paid the original shipping, I would subtract that from the refund of course.

If the item was damaged in transit, it's the receiver's responsibility to either refuse to accept it from the carrier, or file a damage claim with the carrier. Most carriers explicitly say not to ship it back to the sender in the event of a damage claim, because they want to inspect the packaging and the damage, so the onus is on the buyer to bring it to a UPS or Fedex or USPS center to follow through with that.
Ag insider logo xs@2x
muzikat OP
921 posts
 
Anyone still following this thread; here is the update. Paypal ruled in his favor, I received the DAC back. As I suspected it works perfectly. However, it is missing a DIN cable, and the plastic inner wrapping is missing. Also the manual is torn.
I called Paypal and re-opened against him to try and get my cable back.
Nice. I like using Paypal, but this makes me seriously reconsider them.
winoguy17
1,086 posts
 
Sounds like the weasel was just trying to shake you down on the price. Good luck with PayPal.
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