IMO once it has been in the buyers possession for a week, and they have not contacted me with any issues, I feel like the statute of limitations has passed.
That said, I've never been in such a situation thankfully, but if a buyer was not satisfied with the item, I would tell him to ship it back to me, fully insured, using all of the original packaging materials, for a refund. If I paid the original shipping, I would subtract that from the refund of course.
If the item was damaged in transit, it's the receiver's responsibility to either refuse to accept it from the carrier, or file a damage claim with the carrier. Most carriers explicitly say not to ship it back to the sender in the event of a damage claim, because they want to inspect the packaging and the damage, so the onus is on the buyer to bring it to a UPS or Fedex or USPS center to follow through with that.
That said, I've never been in such a situation thankfully, but if a buyer was not satisfied with the item, I would tell him to ship it back to me, fully insured, using all of the original packaging materials, for a refund. If I paid the original shipping, I would subtract that from the refund of course.
If the item was damaged in transit, it's the receiver's responsibility to either refuse to accept it from the carrier, or file a damage claim with the carrier. Most carriers explicitly say not to ship it back to the sender in the event of a damage claim, because they want to inspect the packaging and the damage, so the onus is on the buyer to bring it to a UPS or Fedex or USPS center to follow through with that.