Can't get the M2Tech Hiface Drivers to download

There is one other option still untried: The disc that came with the Hiface. I will find a friend that has a "slide out" CD tray on their computer and see if I can burn a copy to use in my Mac. The disc is one of those really small sized ones and for sure if I stick it in the iMac it will never come out again.

Puerto-still unclear as to what happened during Thunderstorm. Was M2Tech Hiface fried? Was MAC damaged during Thunderstorm? Is this the M2Tech Hiface, or the
M2Tech Hiface EVO? What type of connection are you using
with M2Tech Device. If USB, try another USB Outlet. Existing USB Outlet could be fried if M2Tech Device got fried. If EVO, try another Wall Wart Power Supply with exact same Voltage as the one that came with the Unit.
Power Supply could be fried. In any case the M2Tech Device
must be fully functioning, attached to MAC, and Powered up
during Driver/Software Installation. MAC has to be able to
see M2Tech Device first before Configuration changes can be
made during Driver Installation. Your talking M2Tech Device
to your MAC, and MAC says "what M2Tech Device, I don't see
M2Tech Device". Could be bad connection between MAC and
M2Tech Device, or M2Tech Device could be so fried that
connection is not possible. You might need to replace it
prior to installing Driver.

Sorry your still having problems.

When you go to Apple Menu/System Prefs/Sound and click on the output tab does the HiFace show up as a selection? (you do have it plugged in correct? Just trying to cover all bases.) If it is not showing up try using a different USB cable (if you are using one). If you cannot get the HiFace to show up, the unit may be damaged.

Try what Pettyofficer suggested and try another USB port or try another USB device on that port. Are you using a USB port on the Mac or a USB hub? Some devices don't play well with the hubs.

To check if the driver is installed open your main HD/System/Library/Extensions and see if a file named Hiface.kext is there. If it is, the driver is in the correct place.

Also what OS are you using 10.4, 10.5 or 10.6?

Pettyofficer: Here are the details: First, this is a modified unit from John Kenny in Ireland. The first unit from him worked perfect but that is the one that I think was fried in the thunder storm. Immediately following that storm the Mac no longer recognized the Hiface, however, the port is still good because my pop pulse functions perfectly through it. The charger unit that was a part of the modified version had/has a surge protector function and still works just fine. The Hiface batteries still function so I am dubious that it really fried the Hiface. Second, I got a second Hiface from John and the Mac would not recognize that one either. I have changed ports, cables, etc., everything you can think of. No where does the Mac show the downloaded drivers - no where. It shows my HP Printer Drivers with no problem.

Jamscience: Today I converted the small sized driver download disc that came with the unit to a full size unit (so I could use it in my Mac) and ran the download again. Nothing! I can't find the download anywhere. Maybe you are right - the problem is with the Hiface itself.

Many thanks to both of you for your suggestions - I take them seriously.

Hi Puerto,
jkenny here. I get google alerts on certain keywords & it alerted me to this thread.

I didn't know you were having problems with getting the Hiface recognised by the Mac.

Can I suggest that you try the Hiface on another computer to prove that it's OK, preferably a PC but another Mac will do.

Let me know how you get on.

John