Can't get the M2Tech Hiface Drivers to download

Puerto-I am currently using M2Tech EVO with Windows 7 PC
System. M2Tech Website has 2 Zipped Folders, one for MAC/
and one for PC. I know for PC, that there are two Application Files. One is Setup32, the other Setup64. Based on your System, one or the other of these unzipped
Files has to be installed. Not familiar with your MAC. Is it 32 Bit or 64 Bit System? Geek Website EVO Driver Search
just defers you to M2Tech Website.
After installation of Drivers, I still couldn't get
Sound thru DAC. Had to go to Attached Devices, and right click M2Tech Device. Had to set default setting for
particular Digital Output (SPDIF, AES/EBU, I2S...etc).
You could try these suggestions after you have tried all of the others. It sounds like the File is not installing in your Program Applications. Check your Control Panel to
verify if M2Tech File is running in list of Programs. Some
have no problem installing M2Tech EVO, for others its a
MESS! Strongly suspect lack of consistency in quality of
each M2Tech Unit. There is just too much wild variation to
be entirely blamed on operator error.
All of this could be avoided by having Installation
Driver already loaded onto M2Tech EVO itself. $100.00
Western Digital HD Back-up, $100.00 Netgear devices
automatically load up installation Wizard/Drivers upon
installation. Must be too much trouble for a $500.00 Device. Some think that I complain too much, I prefer not
to be a Tool being endlessly tasked to save a Corporation
big bucks. Most don't see it as a problem. I see it as
additional cost to me, on top of sticker price, according to my math. My time is just as valuable as anyone else's!

Puerto-still unclear as to what happened during Thunderstorm. Was M2Tech Hiface fried? Was MAC damaged during Thunderstorm? Is this the M2Tech Hiface, or the
M2Tech Hiface EVO? What type of connection are you using
with M2Tech Device. If USB, try another USB Outlet. Existing USB Outlet could be fried if M2Tech Device got fried. If EVO, try another Wall Wart Power Supply with exact same Voltage as the one that came with the Unit.
Power Supply could be fried. In any case the M2Tech Device
must be fully functioning, attached to MAC, and Powered up
during Driver/Software Installation. MAC has to be able to
see M2Tech Device first before Configuration changes can be
made during Driver Installation. Your talking M2Tech Device
to your MAC, and MAC says "what M2Tech Device, I don't see
M2Tech Device". Could be bad connection between MAC and
M2Tech Device, or M2Tech Device could be so fried that
connection is not possible. You might need to replace it
prior to installing Driver.

My Apologies-Puerto. M2Tech Hiface is normally powered by
USB Output. M2Tech Hiface EVO has external Power Supply.
Thought you had Hiface EVO. You currently have a M2Tech
Hiface that has been modified to run on an external Power
Supply, and it is NOT an EVO? Just wanted to make sure that this was clear. If the first Unit worked perfect, with
the applicable Driver installed, then something had to have happened to that Driver on your MAC during the
Thunderstorm. Are you using any type of Back-up, external
memory card, external Hard Drive, Internet Back-up? Try
checking your Back-up for the M2Tech Driver there. Either
the MAC already has the Driver installed, or it lost the
Driver during the Thunderstorm. I would go with the latter-
if previous Unit got fried, good chance the Driver didn't make it either. Verify that you are indeed trying to install the proper Driver for your System-32 Bit, 64 Bit
whatever. Make sure that you are trying to install the most
updated Driver from M2Tech. Could be that the Driver Disk is out of date, but try it anyways. I sometimes get low
conductivity with one USB Outlet, with my Netgear Device, I
switch to another USB and everything is fine. I can still run other Devices on the former USB Outlet anyways-go figure! USB is a flaky connector. Make sure Hiface is connected, and powered up when you install Driver. I don't
believe MAC will install Driver if MAC can't see the applicable Device attached for that Driver. Check your
ATTACHED DEVICES to verify Hiface is there and MAC can see it-then install Driver.

Puerto- my apologies. I am using Windows 7 System. MAC is
a little confusing. Is there anything in OSX that shows a
listing of attached devices (Printers, PC Monitors, Memory
Card...etc.)? If I attach any Device to my PC, that Device
will show up as a Symbol under "Attached Devices". Left
click that Symbol, and Windows 7 will tell me that this
Device will require an installed Driver. Windows 7 will
search for the Driver (in Windows 7 and/or the Internet), but, usually wont find specialty Drivers. The Attached Devices will atleast show that your Computer has good contact, and can see the Hiface. You still have to install the Driver, but atleast your Computer and Hiface have good
conductivity. There has to be a MAC equivalent. This would help verify that Hiface/MAC are working properly, the only thing missing is the Hiface Driver. This would be helpful as a process of verification, and elimination of the causes of the problem. You have to reach this point, BEFORE your System can accept installation of the proper
Driver. Hiface has to be attached, powered up, and be visible as an attached Device by your MAC, prior to Driver
installation. I am pretty sure that MAC, like PC, verifies the first three steps prior to proceeding with the forth.
The Driver you install has to match your type of System
(MAC,32 Bit, 64 Bit), and it has to be the most up to date
Driver that matches the history of your Hiface Device. Is
the Device an old Hiface requiring an old coresponding
Driver, or is it a more recent Hiface requiring the more
recent updated Driver? No reflection on Dweeb4, I am sure
you were sent the the most recent unit. I would still verify compatibility as a process of elimination to flesh out the problem. If you do all of these things the only things left are going to be, mechanical problem with MAC-
or Hiface, or Software problem with MAC. Are you sure that the Hiface is getting power? Showing up as a Device on your MAC would help verify this. Hiface has to be attached,
and powered up, and MAC see it, prior to any attempt at
Driver Installation will be successful.