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has anyone had problems with wadia service?

i have a wadia 381, and for some reason when it is turned on it now emits a high pitched tone, which can best be described as sounding like that of a flying insect. i have called wadia several times and most of the time i get an automated message - on some occasions i get an announcement saying "thank you for calling wadia" other times it says "thank you for calling audio research". it almost seems like there is no one there. the whole thing just gives me the sense that something strange is going on (like, maybe wadia is about to go under).

in any event, i am currently stuck with a cd player that doesn't work and no apparent way to get it fixed. has anyone else had problems contacting wadia?
paperw8
seattlehifi
70 posts
 
Paperw8:

At 8:52am, this morning, Monday, I received a phone call from the General Manager at Wadia. He's provided me with his direct line that also rings through to his cell should he be outside the office when you call. HIS request of me, because he has no way to contact you privately, was that I send you a message via this thread and ask you to PLEASE call me or e-mail me and I will provide you with his name and number.

My email is info at seattlehifi dot com and my number is 253-737-7407

He would very much like to speak with you and is expecting your phone call today.

Respectfully,
Burt
Seattle Hi-Fi
facten
2,746 posts
 
Seattlehifi - we can agree to disagree about the points you made about the warranty, however, if their process has changed then they should have advised customers via their website and warranty card documentation - what's so difficult about giving customers the proper information and process to follow? That's my point about this - I don't really care which process they want followed - direct or via a dealer - they should be concientious enough and customer focused enough to advise people properly so that they can address their issues accordingly.
paperw8 OP
165 posts
 
to make a long story short, i finally got through to someone at wadia. he was familiar with this thread (and had apparently been in contact with seattlehifi). he conferenced-in someone in service and we were able to make headway. the guy from service will contact me with information so that i can return the unit for service. hopefully i will be able to send it off later today.

apparently the problem is that wadia is in the middle of moving its facilities. the move is apparently scheduled for completion some time next month.

i would like to thank seattlehifi because your intercession got things moving.
rja's avatar
rja
2,356 posts
 
This same thing happened when they moved from Wisconsin to Michigan. Things eventually settled down and seemed to work alright but as I recall there were quite a few complaints at the time. I'm sure this will get sorted out now that they've moved to Minneapolis.
That being said, it's still a major hassle if you get caught in the cusp.
seattlehifi
70 posts
 
Facten,

Well said - customers shouldn't be left to guess or figure out who to call next. If the process has changed in any manner they should update thier information as quickly as possible. To my knowledge, the warranty repair process did not change from one entity to the next but I could be mistaken.
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