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Mcintosh customer support

Requested Firmware update from Mcintosh for my ageing but still good sounding D150 Dac Mcintosh customer support virtually refused to supply Firmware v 1.02 with me . their answer was,,

( Unfortunately, company policy prohibits me from sending out firmware updates. We used to distribute them openly but they ended up on forums and were installed into incorrect units causing a massive influx in service repairs. At that point the company instituted the policy to no longer distribute them.)

it is so sad that Audio Giant like McIntosh do not care about their customers.

128x128sabih
vernv
60 posts
 

Send it in and have them update it for you if the update is something that you want to have done.

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audioclassics
1 posts
 

The software update is available on the McIntosh Website.

Click below and scroll down for the update.

 

boxcarman
317 posts
 

They are not the only ones doing this.  My BelCanto streamer is 4 yrs old and one year ago it stopped playing 24/192 files.  So my answer from them was that I had to send it in and they would update it.  It has a service USB but nope.  

sabih's avatar
sabih OP
27 posts
 

@audioclassics Indeed update for MDA200 ,For units with DA2 Digital Audio Module: McIntosh USB Audio Windows Driver I v1.12 &

dinov's avatar
dinov
791 posts
 

Have them do it. I’ve never had any issues with McIntosh customer support or their service. They’ve always been stellar and one of the reasons I purchase their products. They are trying to maintain the integrity of their products and avoid having to fix issues (and they will) caused by improperly installed firmware.

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