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Besides the BBB how do you fight claim resolution against FedEx

I shipped a subwoofer to a buyer with FedEx and despite packing it with hard foam and double boxing it, the subwoofer was damaged in transit, most likely dropped.  FedEx denied my $350 claim. Interestingly, I was the receiver of a subwoofer that was damaged in transit a few weeks ago.  It seems that FedEx is not too good at shipping fragile items. Has anyone had such experience withe this company and were you successful in your claim?  thanks.

spenav
elrod
231 posts
 

I wonder if anyone has had experience with FedEx/Kinkos  packing it and then it having shipping damage. Would FedEx cover the claim or try to weasel out of it because of the type of item it is?

biglou13
28 posts
 

Read the fine print.Shipping insurance only honors claims if they pack it.

rsf507
2,227 posts
 

@spenav was the item insured via FedEx for the $350 value? If not they would not even consider the claim. If it was insured then continue to fight it with hopefully pics of damage and packing.

Good luck

ericgale
44 posts
 

I will only do local sales anymore on speakers and subs. Crating a $350 sub is not very cost effective. If you are in a metro area local buyers abound. Facebook marketplace is great. 

spenav OP
416 posts
 

@rsf507 

I got some money back from them including shipping. It was very close to what I was asking. 
I agree that subs are better sold locally. Thanks. 

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