James Koch james@highendrepair.com
Audio Doctor http://www.audiodoctor.biz/ 602-741-0730
Jeff's Professional Audio Repair, Also Car Stereo work 602-274-0794 jparepair@yahoo.com
If the first guy is the James you're speaking of, I'd move on to the other two. I hope you can recover your piece. I have no idea what's going on there.
I have no personal experience with any of these operations (cut and pasted from the AZ AV Club newsletter) as I do my own builds, modifications and repairs.
Best of luck moving forward.