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Probable PayPal Claim

 

I posted this question on someone else’s ongoing thread where PayPal was in question. So I’m starting my own thread here in hopes of getting someone in the know to answer.

Fortunately I have not had a PayPal problem up until maybe now. I just purchased a DAC on USAM . Paid using PayPal (not f&f) so I’d have protection in case I needed it. Well it looks like I may. DAC arrived and all functions do not work, as advertised. It was properly packed same as it came from the factory and box was perfect so very unlikely it could be blamed as shipping damage. It was listed 10/10 and the seller through presale emails reconfirmed everything worked properly. I’ve demanded he take the unit back and give me a full refund. It’s been several days and now the seller is saying he’s waiting to get authorization to send it back to the manufacturer for warranty repairs, which is not my problem, before he refunds my money. I’ve run out of patience and considering filing a PayPal claim. If I file a claim, and can substantiate it, which I can, does anyone know if PayPal will refund my money or at least freeze the funds until we reach a resolution?

128x128marco1
bigtwin's avatar
bigtwin
1,141 posts
 

File the claim.  Waiting only lowers your chances of getting your money back.  

cfa88's avatar
Ag insider logo xs@2x
cfa88
100 posts
 

@marco1 

You should file a dispute asap to have it on record with PayPal. As with any issues, PayPal will investigate and give the seller a chance to respond when you file a claim. After hearing responses from both parties, they will make a decision.

I assume significant time has passed and PayPal has released funds to the seller. When you file a claim, it will be a negative balance on the seller's account (assuming the seller's balance is zero when you file the claim) and PayPal will demand the seller to deposit money to cover the shortfall.  In short, you should file your claim quickly because it will give the seller the urgency to resolve the issue.

marco1's avatar
marco1 OP
501 posts
 

@cfa88  thanks for explaining in a little more detail.  Just to clarify, once I file the claim, paypal will charge back the payment to the sellers account. If the funds are.still in the sellers account, this will result in a zero balance in the sellers account or in essence freeze the funds until the claim is resolved.  Or if  the funds have already been withdrawn, paypal will charge back the payment to the sellers account resulting in a negative balance and demand repayment.  This in essence will prevent the seller from withdrawing funds from any future sales where paypal is used.  Maybe a stupid question but should I tell the seller I'm going to file the claim, thereby hopefully getting him to refund the money now rather than tying up "our" money for who knows how long?  Quite frankly that is why I haven't already filed the claim.

marco1's avatar
marco1 OP
501 posts
 

@bigtwin. Thank you.

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