Nuclues plus bricked

No going to lie, if I end up replacing the 2.6K brick I'll be dropping Roon subscription as well.

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of try

That's what I did

I had issues with my Nucleus + that clearly were an issue with their OS and Nucleus.

I try and be a fair and reasonable person. I'm not looking to get away with anything.

Their response and position on the issue was deplorable.

I barely came away with "we're sorry sir"

This came after months of trying to work with their atrocious support model (post your problem and keep fingers crossed that someone responds in under 10 days)

After being left with a product that wouldn't work for me & a company they could care less I bought an Innuos Pulsar and with the Sense App I've never looked back. It's wonderful

I'll say again...if Room works for you and has no issues then it's a great product. If it doesn't then good luck

I’m just glad I did not get sucked into their lifetime subscription.

Why doesn't roon offer a phone support number?

I found the file manager system horrifying to deal with. I'm also trying to integrate  a desktop PC with a nucleus to access music files, it was extremely convoluted complicated, and not able to figure it out.

It just doesn't work very well for file manager issues and net work access to another computer,  and guidance is especially poor and very complicated.

I like the software, but Interface for file manager system has to be improved