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Problem With Innuos Sense - Won't Play Selected Song?

I have an issue with Innuos Sense (latest version) where no matter how I select a song, it most often will not play.  I can trying playing a single track or I can try playing an album, and I can try using the mobile app or on my desktop PC on the same network as my Zenith Mk 3 (which is totally up to date).  When I try to play an album, it will try and fail to play tracks before moving on the the next, until one finally plays. After finding a song on the album that plays, it will fail at playing the subsequent track (no shuffle is not on).

I'm running my Zenith as a standalone endpoint.  Of note, I can use Roon instead of Sense and Roon has no issues (other than Sense sounds better).

I'm logging a support request with Innuos but just wanted to see if anyone has had this issue and if there might be a quick fix? 

 

 

nyev
nyev OP
1,023 posts
 

Yeah mine used to work. At least the majority of the time but once in a while this would happen. I somehow don’t think it is a software version thing but could be wrong.

Also - if I repeatedly try playing a track and letting it fail, eventually it will work - sometimes after 20 tries or so.

carlsbad2's avatar
carlsbad2
1,382 posts
 

I think having trouble with one song like that tends to be a streaming issue, perhaps cache confusion if there is such a thing  anyway, i've seen it on other platforms.  rebooting router and modem seemed to help.  Maybe reboot your streamer too.

 

Jerry

jon2020's avatar
jon2020
985 posts
 

nyev,

Try rebooting your Zenith Mk 3. I had the same issue but all gone now after the reboot.

Hope this helps,

nyev OP
1,023 posts
 

@jon2020 Unfortunately I’ve tried rebooting several times, to the point of disconnecting power, and the problem remains.  

Also, @carlsbad2 it doesn’t appear to be a streaming issue, as the problem also also is present when playing files of the internal hard drive.

I guess it’s not a simple/common issue like I was hoping… thanks anyways!

Innuos is in touch with me now and I’ve sent them the system log files at their request.

 

 

 

painter24's avatar
painter24
213 posts
 

I've had this happen to me, but it was nothing related to Sense, but my Internet service was either throttled due to service/maintenance, or there was a fault withe my local connection hub.

Just a thought

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