I should also mention that while I primarily listen using Tidal streaming, the problem is present and no different when playing local files stored on the server as well.
Problem With Innuos Sense - Won't Play Selected Song?
I have an issue with Innuos Sense (latest version) where no matter how I select a song, it most often will not play. I can trying playing a single track or I can try playing an album, and I can try using the mobile app or on my desktop PC on the same network as my Zenith Mk 3 (which is totally up to date). When I try to play an album, it will try and fail to play tracks before moving on the the next, until one finally plays. After finding a song on the album that plays, it will fail at playing the subsequent track (no shuffle is not on).
I'm running my Zenith as a standalone endpoint. Of note, I can use Roon instead of Sense and Roon has no issues (other than Sense sounds better).
I'm logging a support request with Innuos but just wanted to see if anyone has had this issue and if there might be a quick fix?
Showing 7 responses by nyev
@jon2020 Unfortunately I’ve tried rebooting several times, to the point of disconnecting power, and the problem remains. Also, @carlsbad2 it doesn’t appear to be a streaming issue, as the problem also also is present when playing files of the internal hard drive. I guess it’s not a simple/common issue like I was hoping… thanks anyways! Innuos is in touch with me now and I’ve sent them the system log files at their request.
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Yep, Innuos is being really prompt. I have a remote session with their tech support scheduled in about 9 hours (after previously sending system logs to them). Agree, shouldn’t be a network issue since playing local files has the exact same issue. And, I doubt reinstalling the app will do anything. Because, the same issue happens when I attempt to control music through my.innuos.com from my desktop PC (which is not using a locally installed app at all).
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@gertrude09, you win this thread. You called it with the “confused cache”. I was inspired by this to go to Advanced Settings and select “Clear Queue Cache”. That has seemed to totally fix the issue…. I suppose the queue must have become corrupted or mixed up at some point? Everything works now. |
@carlsbad2 you are right, probably a bot, you posted that first, about the cache confusion…. |
@carlsbad2 , true, it’s amazing what you can accomplish when you let others take the spotlight. In this case, an egotistical bot stealing the glory :) |