Used PS Audio Items

It's obvious people are not happy with the brand. Would you dump your girlfriend if you still like her? Most of the items I sell because I found better replacements.

I started my audio journey with PS Audio and Stellar and still using the DAC. Remote failed just after warranty and Scott sent me another no charge.

I purchased a used out of warranty BHK preamp.  After a few months, the left channel went out.  I shipped it to PS Audio.  They replaced a fault board and put in new stock tubes at no cost and paid for the return shipping.  Their customer support is first rate.

I also have their DSD DAC, BHK 250 power amp, and Stellar phone pre.  I’m quite happy with my purchases.  

I get the impression that support for older products is a rarity amongst all businesses not just in HiFi. The one exception that stands out in my mind is Naim Audio who still service their oldest equipment going back 50 years. Only when components become unobtainable, CD Mechanisms for example, are they unable to keep their old gear running.