Left Channel Out Primaluna Dialogue Premium


Hey folks.  So I turned on the stereo last night ready to listen to some tunes when it was clear there was no volume at all coming from the left speaker.  Right channel sounds just fine.  I did some speaker/cable/source switching and swapping and determined it was the integrated amp.  It’s a Primaluna Dialogue Premium which is the predecessor to the EVO 300.

I swapped out all the tubes, still nothing.  Did some research and stumbled on some info regarding the fuse.  I can replace that today but if it was the main fuse, wouldn't both channels be out?  
 

I came across a similar thread on here from @whacky who mentioned a left and right channel fuse.

”There are separate fuses for the right and left channel. Not just the main fuse. they are contained on inside a small fuse holder on the left and right side after you open up the underneath.”

Problem is, I can’t seem to locate an internal left or right fuse.  Nor can I locate any kind of PL schematic that shows where this fuse might be.  I have a message into Upscale and maybe they can point me in the right direction but I thought I would reach out to all the fine folks here for some assistance. 
 

Any other thoughts as to what the problem might be?  If it is a left channel fuse, where is that guy located?  Thanks for your help!

paulietunes

I will never agree with @aniwolfe on this one as I have gotten lots of wrong answers from the supposed experts. Sure ask them, but be prepared to go "hummm".  But maybe they will have a good answer.

This amp doesn't have a tube rectifier, which could be a suspect.  I'll link a photo of the insides.  I don't see any internal fuses or obvious suspects. 

Hopefully Upscale will say, "sure, this happens all the time and it is the ______."

https://www.primaluna-usa.com/dialogue-premium-integrated

FWIW, IME, you have a power tube failure which has tripped your fuse (?) in the bias circuit. I,'m not sure what the 'fusing' is for your unit. I have two PL's, one with a fuse and another with a circuit breaker type which supposedly just needs to reset itself. Mine with the 'curcuit' breaker type' has failed twice and needed to be repaired by a tech. Upscale can either fix (depending where you bought it) or recommend a repair agency for you. Good luck.

Thank you all for the pointers.  I've been emailing back and forth with Upscale.  They've been very responsive and hopefully we find the solution.  I'll report back once the problem has been fixed.