What's your experience with snooty HiFi salesmen?


I began my Hifi journey in 1976 at a shop in Birmingham MI called Audio Dimensions. He was a Magnapan and ARC dealer who was kind to a 15 year old kid who bought a set of MG 1s with paper route money. The ARC amps he carried were about $4K back then- a LOT of money in 1976. In the beginning I drove my MG 1s with an old Fisher Studio Standard integrated amp. Since those lovely innocent days I have encountered some real buttholes. They act like they are doing me a favor as they quiz me about what gear I have and if I'm listening to "approved" recordings. Needless to say I don't buy from those guys. Several wives and businesses later I'm back into the hobby with a much vengeance as a 61 year old  can muster given only so many free hours in a day and only so much cash to apply due to my other vices: Classic cars and salt water fishing. 

Have you ever encountered a really good or really bad dealer (or employee) that changed your buying actions?

Darko posted a video on this topic which I found really enjoyable. Many of you have already seen it but for those (like me) who discovered it much later here's the link: 

https://darko.audio/2022/09/audiophiles-are-snobs-with-money-to-burn/

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I follow the example my late Father set for me. The retired head of the Chemical Division of Eastman Kodak who was raised dirt poor in SW Virginia -- a member of the famed Carter Family, the founders of Bluegrass and Country Music. When Dad took early retirement in 1981, he focused on his true loves -- working on the 100 acre Family farm, building expert quality furniture out of the woodworking shop on the farm loaded with the highest quality gear available, and building a 3,000 square foot log cabin out of 3 log cabins originally built between 1820 and 1850.

 

When he was in the market for new cars, trucks, televisions, or nice furniture, he went to the stores in a beat up farm truck, his sweatshirt and jeans covered in sawdust from the woodworking shops, and asked to speak to a salesman. 99% of them ignored him thinking he was a lowly farmer with little to no money to spend, but the 1% who treated him like a valuable customer with dignity ended their interaction with a product sold with cold, hard, cash. Whether it was a $100 chair or a $30,000 brand new pickup truck. The other salesmen would crap their pants and try to quickly make up ground. Dad never gave them the time of day just as they had him. Usually it was a brand new kid who recently starting working that got Dad’s sale -- and that’s the person he dealt with for the following years as long as they still worked at the store. When I’m in the market for a high-end product I do the same thing -- dress like crap and look like I just rolled out of bed. Whoever treats me like a human being gets my cash.

@kingbr @oddiofyl 

We have 1 1/2 shops here and when I decided to buy Some KEF speakers, I knew they’d have to be shipped whether I ordered them from a local HT shop who had never seen or heard one or from another dealer, so I bought from AV Therapy and had them shipped 850 mile to my front door. John took very good care of me.

The same as with snooty wine/realestate/spirits/ anything else salesmen. Mutter f+++k off under my nose and go somewhere else. At 74 I'm too old to put up with anyone's nonsense.

 

I used to live in the SF Bay Area. I have had good luck with salespeople at Stereo Plus (Berkeley); Music Lovers (Berkeley); Audio Chamber (Berkeley); Western Audio (Palo Alto); and, my personal favorite "The Soundwell" (Berkeley). I had less than good luck at The Audible Difference (Palo Alto). 

We moved to Arizona, and it is a wasteland for hi-end stereo. The best shops I have found are AZ Hi-Fi (on Central), and Woolson's (Phoenix). I enjoy shopping at LMC (Scottsdale), but I prefer their Tempe store. Somehow, the LMC stores make me feel uncomfortable if I don't buy something...or maybe it's just me.

@curiousjim that's awesome! We're pretty fortunate to have 3 local very down to Earth and very accommodating shops with true customer service reps. I'm not surprised as every time I have been to AV Therapy they make you feel comfortable the minute you walk in the door. Glad they took care of you. Like I said, even though I had to wait longer and could have saved a decent amount of $ going online I still went with my local shop because they took the time to really set me up and give me a great experience.