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  3. 182175-20292

Ordering directly from MoFi (LP's)

Has anyone ordered directly from MoFi (and not MusicDirect) previously?

I had an LP on the "notify me when in stock". When I received the in stock email from MoFi, I immediately went to their site and paid for the order. That was one week ago. Since then, zero updates to the order and an email to their customer service without reply.

They only provide an email contact and no phone number so I am unable to call.

Anyone have prior experience ordering direct from them?

128x128jcoehler
vonhelmholtz
911 posts
 

I know that I pay for shipping when ordering direct. I have experience canceling an order. I had to repeatedly EMail over a week prior to getting a response.  I won’t order from them again.

jrosemd
150 posts
 

A plus:  they have stock that MusicDirect, Acoustic Sounds and Elusive Disc don't have.

A minus: you have to pay for shipping. MoFi should have a policy like the others that if you buy a certain dollar amount of merchandise, shipping is free.  It's unreasonable to pay high costs for MoFi products and then have to pay for shipping on top of it.  Add to that the poor customer service and it's a big NO for me.  

jcoehler's avatar
jcoehler OP
228 posts
 

Thank you both for confirming the terrible customer service I’m experiencing. 
 

I’m going to cancel and order from MD. 

vinylvin
145 posts
 

I've never had a problem with them.

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