Ordering directly from MoFi (LP's)

Has anyone ordered directly from MoFi (and not MusicDirect) previously?

I had an LP on the "notify me when in stock". When I received the in stock email from MoFi, I immediately went to their site and paid for the order. That was one week ago. Since then, zero updates to the order and an email to their customer service without reply.

They only provide an email contact and no phone number so I am unable to call.

Anyone have prior experience ordering direct from them?