2. misc-audio
  3. 182175-20292

Ordering directly from MoFi (LP's)

Has anyone ordered directly from MoFi (and not MusicDirect) previously?

I had an LP on the "notify me when in stock". When I received the in stock email from MoFi, I immediately went to their site and paid for the order. That was one week ago. Since then, zero updates to the order and an email to their customer service without reply.

They only provide an email contact and no phone number so I am unable to call.

Anyone have prior experience ordering direct from them?

128x128jcoehler

Showing 2 responses by jcoehler

jcoehler's avatar
jcoehler OP
228 posts
 

Thank you both for confirming the terrible customer service I’m experiencing. 
 

I’m going to cancel and order from MD. 

jcoehler's avatar
jcoehler OP
228 posts
 

So I ended up calling MusicDirect since they "own" MoFi and I was connected directly to MoFi who apologized with a few excuses and they are shipping today.

They don't charge until the item actually ships which will be today for me, order was placed one week ago.

I will no longer order directly (not that there will ever be another LP I feel is worthy from them, but I really wanted the Bill Wither's Greatest Hits based on reviews) and if I really do want another MoFi LP, I'll go straight to MusicDirect to avoid the hassle and having to pay for shipping.

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