Hey Sota - Whatever Happened To Customer Service?

Thanks. I planned on doing that, but Sota's (lack of a) response remains worrisome.

@gnoworyta, ime, Sota’s lack of a response is more of an exception than their normal level of customer service.  Also, don’t forget that Sota is not that large and some of their staff may be on holidays or working remotely.  

I find these kind of posts unkind and unnecessary. Unless you have been materially wronged and all attempts at setting things straight have been exhausted there is no need to tell the world that you are unhappy with the lack of follow up from a small manufacturer who has been in business for decades. If you don’t like how you were treated simply move on or give them some grace and courtesy to provide the information knowing we are in the holiday season and the labor market has stretched many companies in all kinds of ways. I have no horse in the race here but have seen far too many of these posts to sit on my hands for this one.

Perhaps the person simply forgot or there was no one there to answer your question properly. Why not call a dealer, explain your situation and ask for help before bad mouthing the company in a public forum? That would be the proper way to handle. I’m sure it isn’t life or death to wait a few days for an answer.

Pick up the phone and call them. Donna is very responsive.

I find it helpful to remember that I'm not the center of the universe in situations like this, especially around the holidays when people are taking time off to spend with their loved ones.