I can't believe this.

I am sorry for this on-going saga, but I think Audiogon users need to be aware that Tascam does not provide any type of repair services for equipment under warranty.

I was pretty much just told off and then they hung up from the Tascam Service Rep and the Customer service.

The Customer Service says there is nothing that can be done. TAP, the service repair arm of Tascam products says it will be months before they can even look at the unit. And he told me to stop writing and calling.

I have asked for the unit to be returned to me as-is. So, we’ll see when that happens.

Does anyone know a number, email, contact for TEAC or Tascam management that can intervein? Or at least someone within their organization that cares?

So far all I have is the website contact info page that gets me back to the same people.

Man, I am stressed out over this...

ozzy

ozzy

Hang in there. Thank You for posting your Tascam experience.

Happy Holidays!

I think you should give up on Teac and move on its obviously junk and they won't repair it or honor their guarantee to you.

So today the TAP rep calls and says, "if you leave it here for a couple more weeks maybe I can get to it."

Mind you this is after he yelled and hung up on me a day earlier. As much as I would like this recorder repaired, I said, " no, I am tired of dealing with you, please send the unit back".

So, wonder when I’ll get it back?

ozzy

Just to provide some closure to this adventure, I just received back my unrepaired Tascam unit. About 4 months of nothing from Tascam! Except insults from the repair facilities.

I guess I just cannot express more disdain for a company more than this one.

Please be aware of this before any of you wants to buy a Tascam!

My DA-3000 Tascam unit less than a year old, that was still under warranty, is now basically a boat anchor.

ozzy