I really like my Elac PPA-2, it's surprisingly good and has bested the few others I've tried. I use XLR/balanced for input and output (for the first time with this one).
It is starting to glitch, and I am considering purchasing another one ('preowned'), but before I do wanted to check here what options you know of in terms of fully balanced phono stages with XLR input and output.
If that company is still in business couldn’t you send in your unit for a repair?
If they cannot repair it, then I would not be looked for another one used.
But of you like it, then why change now?