@deludedaudiophile really a sales contract regarding shipping? Over 35 years of having equipment shipped to me and me shipming to others I've NEVER had a separate contract just for shipping unless taking out extra insurance from fedex or ups which is usually a joke anyway.
Question Regarding New Item Damaged in Shipping
It's been a while since I've been active on this forum, and in audio. I will not name names, will not provide additional information, my goal is not to sling mud, merely to understand if the practices of the "maker" and the "dealer" I am about to describe are, as the dealer is telling me, common in audio sales.
Facts:
I spent low 5 digits on a pair of mono block amplifiers. Shipped, they are 2 boxes of identical size and weight, about 85 lbs each.
I did not use a credit card.
It appears that one of the boxes was damaged in shipping, however from the outside, it didn't / doesn't look like much of anything, however once the item is opened, you can see a little damage to the box, a little damage to the foam packing "clamshell", but not much.
A speaker terminal was contacted by something sufficient to bend the chassis, and it isn't thin. There's no marks of impact anywhere, it just looks as if pressure was applied to the terminal and the frame bent.
All of my contact has been with the dealer. The dealer obtained a RMA, and asked me to ship the damaged mono back to the maker, at my expense, who will rebuild on a new chassis and send back to me at their expense.
I am being told that, despite the fact that the item was new when shipped to me "this is the way its done" in audio. In other words, it is common practice among dealers and makers of high end audio to handle items damaged in shipping this way, and the buyer would bear the expense of getting the item to the maker for inspection and/or repair.
Is this accurate?
I appreciate any input you can provide.
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- 25 posts total
Dealer should take full responsibility. Absolutely no repair. A new unit should be supplied at absolutely no cost to you. You should divulge the companies involved. This is unacceptable.
When I have had an issue… he takes care of it… never any effort required on my part. He will deliver a replacement for me to use (of equal or greater value) while the issue is resolved. I am never left without a fully operational system or do I need to communicate with the manufacturer. |
I'm positive shipping has nothing to do with packing. A lot of people think otherwise. If there's no outside damage and no inside damage, that's not packing or shipping it's a mater of inspecting a product before it ships. You have the proof it was damaged, the seller can't prove it wasn't shipped that way. The seller is responsible for the packing. The shipper is responsible to deliver the package to the buyer's agreed location, in one piece without visible damage. The transaction is over when the buyer receives his property in the condition he agreed too, NOT the seller. "AS IS" does not mean you get to throw a 65lb amp in a cardboard box with peanuts and say "Good By". I learned that 10 years ago on EBay. I instruct people how to pack, my equipment. If they say anything that would lead me to believe they wouldn't pack the equipment correctly. I put them and Ebay on notice before they even ship the product. I recommend they take pics as they pack. With no pics it better be a perfect packing job and sent freight strapped to a pallet in a bubble. Cary pulled that with me. I got the whole 10.5K back. They actually sent the two boxes ground. My FedEx driver knew I would reject it.. |
@rsf507 , When you buy something, there are clear terms of service. When I buy on Amazon, Amazon takes total responsibility for delivery. It is right in their terms of service. When you buy on Ebay, the seller is ONLY responsible for what they have stated, no more, no less. We have no idea what the sales terms were the dealer (and buyer) agreed to. I have no seen the sales order. Have you? If shipping was included in the price, then that is pretty much always on the dealer. If shipping was extra, then the dealers responsibility may end with good packing, which as I noted, is not clear hear. It is all in the fine print, and the buyer (op) has not provided that detail. |
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