Buyer Dispute

The problem with leaving the positive feedback is that it implies that the speakers were working when you received them (and your feedback also commends the packaging, despite the damage that you mention in your original post). That, unfortunately, makes it much more difficult to prove that the seller is at fault.

Yes, I agree that it was a mistake on my part to jump the gun on positive FB. No question about it. Fortunately, the seller quickly agreed to replace them after I let him know that they were not working. On several occasions in his emails, he noted that he was going to resolve the problem for me. Perhaps I will post some of the emails.

drobin07-The question of fault has never really been a topic between me and the seller. The biggest issue for me was the time it was taking to resolve with the warranty solution. When the seller placed the warranty order, B&W (Encompass) was showing they would ship in 7 days. No problem. Once 7 days was up, it changed to 12 days. Then 56, etc. This went on for the last 6 months. And I had no idea how much longer it would take, and B&W was unable to tell me when they would be in stock again. How the tweeters were damaged was another issue. I informed the seller that I must agree to disagree that the tweeter voice coils became discontinuous during shipment. My experience in the recording industry, and my engineering background led me to this conclusion.

In any case, and as though on cue, B&W has restocked the tweeters as of yesterday. This issue will be resolved once I have them in hand.

Without having read it, I'll assume the positive feedback left for you was deserved. You met your obligation when you paid him.