Buyer Dispute


I would like to have some opinions of a remedy for this issue:

I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.

Any opinion on a path to resolution?

 

kirbymydog

Time is not on your side here. I would take action this day - well, Monday. Not Tuesday.

Because this is the feedback you left :

Professional, attentive and trustworthy seller. My items were packed well and with care. I hope that I have a chance to do business with this Audiogon member in the future. Thank you.

After reading all of this thread again, the gloves must come off. You have been gracious and honorable. 6 months is too long. Let the seller know you are filling with PP. Make sure you show PP all correspondence with the seller. Tell him times up.  

Just double checking. My speakers have a separate jumper to the tweeters. If yours do also, you are sure the jumpers are in good shape?