How about asking the seller to agree to paying to have these speakers brought in to a local tech to check under the hood while waiting for replacement tweeters? Have him pick the tech. This way you’ll be certain the new tweets don’t blow when you install them.
Buyer Dispute
I would like to have some opinions of a remedy for this issue:
I purchased a pair of B&W 804D3 loudspeakers through Audiogon in August 2021. They were shipped in original containers by freight. The boxes arrived damaged with some holes in the boxes, but no damage to the speakers accept for one very small spot, which could be repaired with a drop of stain. However, neither tweeter was functioning. A multimeter revealed an open circuit across both voice coils. The seller said that they worked before shipping but offered to send me replacement tweeters under the previous owner' warranty which I agreed to. However, and here is the rub; Because of supply chain issues, Bowers and Wilkins did not, and still does not have the tweeters in stock. I have been waiting 6 months for the seller to provide the replacements from B&W, but they continue to be out of stock. In short, I paid nearly $7,000 in August 2021 for speakers that I still cannot listen to.
Any opinion on a path to resolution?
Showing 3 responses by rocray
@kirbymydog, I truly envy your calm,cool,level head. |