Qobuz Issue

It will be one of the best gifts I will receive for Christmas to learn I can pay with my credit card and use my Sublime account, for a year. I’m some what like marksealey, I’m committed to getting Qobuz the way I want it. Being MADE, to purchase downloads through PayPal is a difficult pill to swallow. I’m an adult and being made to do anything is not the best.

Mark if you can get an answer, let me know please.

I have just got an answer, @2020matters; from Sébastien.

He confirmed that they are aware of some users' difficulties with Safari. I pointed out that it remains the browser of choice for many Mac users.

I am now able consistently to use FireFox for download purchases, though.

One worry, I'd have thought, is that - dedicated and extremely knowledgeable though the Mozilla developers are - if Qobuz fails on Safari, perhaps because of some minor incompatibility, a version of FireFox could perhaps be released (given the frequency with which it is updated) which also prevents it (FireFox) from working with Qobuz.

I would still be uncomfortable compromising my otherwise 'clean' machine with all the apparently irremovable modifications and extras which Chrome installs.

As for payment, Sébastien says that they are in negotiation with their payment agents to get credit cards working again. Currently not possible. I'd like to think that  this is a priority for 2022 since it must surely represent loss of income.

Happy to share what I've learnt - and to be corrected if I've mis-stated anything here… Don't think so. Happy Christmas to one and all!

@marksealey, I’m not totally confused. "I am now able consistently to use FireFox for download purchases". I’m guessing that your saying you can listen to artist you’ve already downloaded, through Firefox. Not Credit card pay and download, through Firefox?

Thanks for the info Mark, it makes me feel better. I’m on Windows using the Qobuz desktop app which opens my browser, Firefox, to check out. Which won’t work of course. But for now, my Qobuz favorites keeps growing for when I am able to CC my way to good listening. Thanks again

I ordered one download from Qobuz, a multi album set for about the price of two trips to Starbucks, and 6 months later I still don't have it.  Many of the issues cited here, as well as the lack of responsiveness from "Sebastien".  I finally gave up.

   My current problem is the sudden loss of Chromecast support with Qobuz.  One of my streamers is Cambridge Audio CXN 60 wand the Qobuz High Rez offerings are truly superb when Chromecasted.  Now the Chromecast icon went missing (the AirPlay is still there, but Chromecast sounds so much better).  Multiple emails to Qobuz are met with "What are you talking about" attitude from them.

   I can't resist pointing out that with a CD player, there is nothing easier than opening the player, popping the disc in, and listening.  None of this bull****.  And if streaming is the way to go, streaming your own music burned to a HD has all the advantages of both streaming, CD replay, and very few of the disadvantages

Sorry I wasn't clearer, @2020matters  :-(

As I've discovered, purchases of download albums (in my case all classical - by composer then work then performer) are all initiated at/from the Qobuz website.

FireFox allows this process to work. I can select what I want, pay for it and download it.

(For me) Safari does not: it puts me into the loop of my steps 8 to 14 above. I can only select an album, which appears to go into my basket. But using Safari (my preferred browser), I can do nothing else.

Once selected, paid for - though only with PayPal - I can download it using FireFox.

The listen to it as I want - usually Roon.

Happy to elaborate if I've confused things further :-)

I do hope you can do that on Windows (which I don't know very much about): initiate in FireFox, pay with PayPal and download at your pleasure again in FireFox. Do message me if you think I can help :-)