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Possible Cartridge Suspension Collapse?

I dunno, it seems like my Hana SH is riding lower and lower as time goes on.

I got it new in 2018 and haven't spun all that many LPs on it - maybe have 350 hours?

Yesterday, I was spinning some LPs after not using it for about 2 months and at the start of every LP, there was a whoosing sound from the speakers - turns out the bottom of the cartridge was making contact with the very outside raised edge of LPs. Then as the record plays it would stop, but the cartridge body is darn near touching the LP surface - I mean practically an "RCH" distance.

On my Technics SL1200mk2, I run my VTF right at 2.0g (double verified with a Shure gauge and an electronic one).

Was thinking of moving up to the Hana ML, but now skittish of Hana's - may have to start thinking of getting a replacement regardless as my SH is just too low.
erikt
clearthinker's avatar
clearthinker
1,582 posts
 
I have a van den Hul Grasshopper IV that did that.  The naked coils and cantilever went all floppy.  I found I could judiciously push the assembly back into its housing and all was well for a few plays.  Then it went floppy again.  I sent it back to vdH and the man said I was tracking it too heavy.  Nonsense.  I was right on his recommendation.
Anyway, he had fixed it.  But after a month or two it went floppy again.  I've sidelined it now.  I push the assembly in again and set it up every now and again.  Its sound is excellent but it soon goes floppy again.

I have three other high-end vdHs and no trouble.
whart's avatar
whart
2,980 posts
 
@clearthinker- that's too bad- those cartridges are well regarded; haven't heard one in years. You know, there is another participant here at Audiogon with a similar "handle" but he typically speaks in triplets-that is, anything said, spoken or written is usually put forth, portrayed or documented by statements, comments or other input that is tripled, three'd or done in trio. You are not he/him/they.

Thanks upthread for the roadrunner jokes. We are going on a local jaunt soon, and I hope to see some. (Finally). 

bslon's avatar
bslon
2,068 posts
 
It looks like the warranty goes 2 years from the shipping date. I’d like to know what MS will do for you.
http://www.youtek.jp/pdf/manual/manual_hana_2017s.pdf
chakster's avatar
chakster
6,144 posts
 
I’m hoping Musical Surroundings, the Hana US Distributor, will take pity on me and either repair/replace the cartridge, or give me full (or better than 20%) trade-in for another cartridge.


Yeah, it's rip-off. Trade-in value must be at least 40%
mijostyn's avatar
mijostyn
8,231 posts
 
erikt, I had a defective Clearaudio cartridge and dealt with Musical Surroundings. Actually, I messaged Elusive Disc about the problem and they notified Musical Surroundings who then called me! I had a new cartridge and a shipping label for the old one in three days. It was a very new cartridge but I still thought it an extraordinary experience. I'm sure they will accommodate you. I bet they send you a new one under warranty. Put the stylus down on a record and take close up shots and include a straight shot of the undamaged cantilever and stylus. send those to them and it will be obvious the tether wire let go which should not happen without enough force to damage the cantilever. That will prove your case. And stay as polite as Emily Post. You are heart broken and in tears because you can't listen to music. You know the routine :-)
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