Possible Cartridge Suspension Collapse?

You know in all this time I've now been in Texas, I have yet to see a roadrunner. I keep looking. I guess I have to leave town....
:)

In my experience, the "hours" of play actually on a cartridge bear more on stylus wear than suspension collapse-- which I think can happen when a cartridge is relatively new (the part-time audiophile site had a review of an Airtight Supreme, and shortly thereafter the reviewer said "it’s drooping, it is gonna skid on some records." 0r some such). Turns out it was defective, and given the cartridge was virtually new, no issue in replacing.
I’m gonna agree with @chakster on this one, perhaps for different reasons. The Hana is an under 1k retail cartridge new and the cost of having someone like Steve at VAS (who in my estimation is great and is price conscious) is not going to add up, value wise. I would do as Chakster says and reach out to whoever the importer/distributor is where you are; if it is a couple years old, they can probably avoid a warranty replacement, but they may give you some joy. Otherwise, I think it’s back to market time-- and I would not necessarily hold this against Hana- happens to the nicest people and cartridges.
Good luck and let us know what chu do. :)
(Sucks, I know- hate it when anything is amiss, it’s my OCD side). Don’t ask what’s on the other side.

Two other things- @chakster- he may be better dealing with the importer in the first instance. Getting stuff in and out of Japan pronto is very costly--likely DHL, at least if the OP is in the US (I don't know). If the distributor dismisses it, I’d then reach out to Japan-- perhaps an email.
And to the OP- buy a tally counter- you know those hand held clickers used to count heads, chickens, or chicken heads? Perfect for keeping tabs on how many sides you play. It doesn’t take a math genius to approximate hours from that-- I’m no math genius, I assure you, but the idea was given to me a few years ago and now I’d feel naked without it. (You get used to hitting the clicker if you keep it near the table and start to make a habit of it).

@clearthinker- that's too bad- those cartridges are well regarded; haven't heard one in years. You know, there is another participant here at Audiogon with a similar "handle" but he typically speaks in triplets-that is, anything said, spoken or written is usually put forth, portrayed or documented by statements, comments or other input that is tripled, three'd or done in trio. You are not he/him/they.

Thanks upthread for the roadrunner jokes. We are going on a local jaunt soon, and I hope to see some. (Finally). 

Not really a great series of options, is it? I'm of the view that it is not worth sinking more money into this cartridge, but call Steve at VAS, explain the problem (you are free to use my name- he knows me as Bill Hart fwiw) and see what he says. Maybe he can fix it without replacing the cantilever. My suspicion is that even if it costs say, only $200 to fix, it might be good money after bad from your point of view. 
Given that few cartridges are sold for full retail in my experience, you should shop for what you want and what will work best with your system in terms of voicing, mass of arm, etc. I know a lot of people like Soundsmith, not just because of the lower cost of refurbishing but the sound. I know Peter, but don't know his cartridge line well enough to advise you and never owned one of his cartridges.  
I do keep a number of good cartridges here, so if one had to go back to the manufacturer for a rebuild, I have others to take its place. That's a thought too, longer range. I know we want to budget so we spend on something that delivers the most sonic goods, rather than having two examples that are mediocre, but over time, you could build up your cartridge collection.