Schiit customer service seems poor

Tketchum,
thanks,

what addl preamp have you added to signal path (any sq impact?)? Would love to solve this issue.

I use a Schiit Magni 3 Plus for now. It has up to 12dB of gain so the DVD/Blu-ray player has about the right voltage going into the Freya S. I have the Freya’s volume control set at about 60% attenuated (13:00). With that setup I can adjust the volume of movie soundtracks using the Magni (sits right next to the couch) within it’s prime range of volume control. I may look into a more refined, but still simple preamp in the future but the Magni 3 Plus sounds pretty good as is. I’ll probably just keep using it. I don’t listen to my HT setup for the quality of music, for that I listen to other sources, but a good soundtrack off Blu-ray sounds just about as good as a hi-res file played through my streamer/DAC.
Tom

Oz, well said.

Mr ketcham,

so device is like a passthru between a bluray (or say an avr) to improve strength of signal reaching the freya? Is 60% a normal volument level? Sounds like this may work for me to correct the freya problem

Using a Magni as a pre-preamp is a way to boost the signal so there's not a dramatic difference in volume settings between source inputs. It might work for you. That's assuming you have your AVR's volume already turned up fairly high and you still need to run your Freya's volume control at max. What AVR are you using?

 

The tricky part is determining how much additional gain you need in order to have the HT input voltage similar to your other sources. The 12dB gain of the Magni may or may not be enough for your situation.