Audiophiles DO NOT USE DHL-READ MY NIGHTMARE

Bigjoe is exactly right. My wife suggested the same thing yesterday. I took digital pics of the Wadia and all the pieces and parts that were going with it before I packed it. It makes me mad as hell because this was a really nice piece. When I detailed it before I packed it I was surprised at how nice it was. Not a scratch on the faceplate, top, or sides. They just trashed it completely. It won't power on and I suspect the circuit boards are broken also. I really feel this was intentional after the confrontation I had with the first driver when he almost ran over my brand new heat pump units. How long do you think it would have taken me to collect on that?? I will pursue this and get my money and damage DHL as much as possible. Obviously, these companies don't care what they destroy as they make it hell to collect on claims. I have a ton of documentation and pics and emails about this. They would have zero chance in small claims court against me. My question after that is once you get a judgment against DHL that is just a hunting license. But, they have assets so I guess I couple seize a couple of those yellow vans??? Please advise on the collection process, Bigjoe and what you had to do and how long it took?? Thanks for all the responses and empathy. This is my first time with shipping damage and I'm mad as hell. This is a scourge to the entire audiophile community as we can't do this hobby without reliable shipping. I can understand that accidents can happen but these shippers should be quick to pay on these damage claims when they occur. I could accept that but they make it as difficult as possible to collect and time consuming as well. The buyer is disappointed and the seller loses his money and goods. Makes no sense to me. Don't now why we could band together and try to do something about this larger problem.

Thanks for ALL of this. Most I can follow. I may get in my car and drive down and get it myself. I will call DHL again tomorrow. The customer service person from DHL I spoke with about the damage hung up on me without giving her name when I asked to speak to her supervisor. I do understand the insurance piece and am only claiming the amount that the seller paid. They refer to it as "Asset Protection" on the DHL waybill of which I have a copy. I also have a copy of his bank check which has been returned uncashed to the buyer as well as all the emails that went back and forth between us prior to finalizing the deal. Also, I paid $ 124 for shipping and Saturday delivery so he would have it over the weekend.

Etmerrit33 wrote: 'I almost feel like they did this intentionally.'

Perhaps this was the case.

Since an unpleasant experience with a UPS delivery a few years ago, I have gone out of my way to be as polite and courteous as possible to drivers and personnel who work for courier companies...similarly with the post office people—even though I trust them a whole lot more.

As a student I worked as a handler for a shipping company and though I'm sure this is not always the case, I did feel that some of the employees in for the long haul didn't have a lot of pride in their work. Issues arising from the complaints of irate customers often resulted in packages getting 'misplaced' or deliberately returned to the shipper, deliveries delayed and, occasionally, deliberate damage to goods.

Bigjoe: Great advice and it made me think that it would probably be a good idea for everyone to take a few pictures of their units, in it's packing, BEFORE sealing it up and sending it out. That way we would have before and after pictures in the event we need to file a claim.

Mike.

if you go through the court, don't forget the attourney's fees to be paid by dhl...