I haven’t purchased any PSA components yet, save for a few noise harvesters, but I am becoming a fan of the brand. In particular, the forums there are really outstanding in terms of the collegiality and helpfulness on offer. And the CEO is a regular contributor, along with design engineers and marketing folks. They don’t take themselves too seriously, and are open to hearing suggestions from their customers.
In fact, just today I posted something on their forum that could be considered critical of something they were doing, with a recommended alternative approach, and the CEO posted back publicly within minutes thanking for the suggestion and agreeing it was sound. Pretty amazing. By following/participating there, you actually kinda feel like an insider.
Those who have purchased tend to become repeat purchasers and work their way up the chain. I’ve never heard one of their amps or preamps, to be honest, and not sure I ever will because they aren’t in US dealerships any longer, which I think is too bad.
But just from a lifestyle, customer-facing profile that the brand maintains, I think a lot of audio companies could learn a lot.
In fact, just today I posted something on their forum that could be considered critical of something they were doing, with a recommended alternative approach, and the CEO posted back publicly within minutes thanking for the suggestion and agreeing it was sound. Pretty amazing. By following/participating there, you actually kinda feel like an insider.
Those who have purchased tend to become repeat purchasers and work their way up the chain. I’ve never heard one of their amps or preamps, to be honest, and not sure I ever will because they aren’t in US dealerships any longer, which I think is too bad.
But just from a lifestyle, customer-facing profile that the brand maintains, I think a lot of audio companies could learn a lot.