2. misc-audio
  3. 153299-89085

What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
big_greg
6,567 posts
 
It appears Mr. Bell wasn't clear as a bell in his communications.  
ricred1
1,988 posts
 
A year or so ago I purchased a Monitor Audio plc350 from TMR. I had a problem with the jumper cables and they replaced them with expensive Nordost jumper cables at no additional cost. Story after story, including my own illustrates how committed they are to customer service. That doesn't mean they're perfect. I think the OP owes TMR an apology. 
ljgm
37 posts
 
Josh, just change your company voicemail to reflect holiday closures, and put a notice on the front page of the website.  Both very easy to do, and will go a long way towards keeping your customers informed.  You're not in the business of selling audio gear - you're in the business of winning and keeping customers after all.
phd
1,283 posts
 
It comes down to being patient, patience will have its rewards. However we can all identify with you wanting an item asap but being the holiday season you can't expect a lot.
wyoboy
238 posts
 
@mrbell:  Hmmmm, no apology for wrong email address?  or is it hard to see your keyboard for all the egg?  
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