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What's up with TMR Audio?

Hello Forum, 

Last Saturday I purchased several Naim components from TMR Audio.  My credit card was charged and since then there has been no follow up email or shipping info.  I called TMR Monday and Tuesday multiple times only to get "we're closed" recording (I called durning their operating hours).  

This is disconcerting to say the least.  Typically when this happens a company has gone out of business (stops communicating with customers, does not answer phone).  Has anyone else had issues with TMR Audio in the last few days?  I've sent multiple emails and they have gone unanswered.  

I'm going to have to contact my credit card company and see if I can get the charges reversed.  This has been a very disappointing experience... I was eager to receive my new Naim components.  


mrbell
jerrybj
849 posts
 
Maybe their message "we're closed" was intending to be humorous.

Everyone knows the time of year. Everyone knows why they'd be closed.
Everyone says that family is important.

Patience this time of year.


jetter
2,961 posts
 
ALL thru email. low overhead(people) is one of the ways they keep prices low.
I seem to be the only one who felt that they were making a very low offer on an item I was considering selling.
akiravelvet's avatar
akiravelvet
72 posts
 
First world problems: store was closed and not communicating with me on Christmas Eve. Think about the big picture and relax! TMR is comprised of fellow humans that are not perfect in pleasing every little thing. Give them a break over the holidays.
rtorchia's avatar
rtorchia
133 posts
 
I figured it out!  Marijuana is legal in CO and sold at shops. Probably the TMR staff has been taking advantage of that fortunate situation and are stoned for the holiday season. Seriously, TMR is a reputable company and probably experiencing growing pains like any place run by hobbyists.         
uberwaltz's avatar
uberwaltz
13,381 posts
 
George
If true ( and I do not doubt it as you our resident Aussie) then that goes some way to explaining your anxiety over this situation.
That was part of what I was not understanding on your side.
We have plenty of time for charge back here in the USA.

Cheers!
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