Considering switching from Audio Research to PrimaLuna, troube with VS115 amp


Hello everyone, I have question that I hope some of you either can answer or have an opinion on. Ever since I was 17, I have always wanted to own Audio Research equipment. I’m 56 now, and finally was able to fulfill my life long dream. My first acquisition was an ARC LS15 pre-amp bought here used in mint condition. I paired it with a Vincent 331MK hybrid amp also bought here used in mint condition. The resulting sound was impressive. After that, I started looking for an ARC amp I could afford. The resulting search found me an ARC VS115 amp also here in used, awesome condition. This is where my problems and my doubts started. Upon hooking up the amp to my system, a tube in the left channel arced and blew a resistor. I had to take the amp to an ARC dealer and he installed a new resistor and suggested I buy all new tubes from ARC for the amp. I did and when I got back home, I again hooked up the amp and immediately upon turning the amp on, I started to hear thumping sounds coming from my left speaker, then, two left channel output tubes started to glow a very bright orange, and then white smoke started to rise from one of the tube sockets. I immediately turned the amp off. I called the dealer and he suggested I mail the unit back to ARC. I did and I am now waiting to see what they say.

During this time, I started to search out other brands and came across one called PrimaLuna. I have watched their videos and seen them compared to ARC equipment. Their build quality seems to be superior to ARC and the reviews are over the top. I am looking at their Dialogue Premium HP amp and their Dialogue Premium pre-amp. For what they cost, considering how they are built and supposedly sound compared to units costing 3 to 4 times their price, they almost seem too good to be true. Anyway, my bubble has been burst, and in simple terms, I am considering jumping ship and going with another company instead of ARC, despite all those years of drooling and waiting.

My main question is this, is there anyone out there that either owns PrimaLuna or has had experience with the equipment and can give me their opinion on owning and using it. Then, my second question is how does PrimaLuna really compare to other high end equipment such as ARC. Kevin Deal in his videos on PrimaLuna makes a very compelling case for the equipment. In one video, he compares an ARC LS17SE to the PrimaLuna pre-amp.

My last question is in regards to my ARC VS115 amp problems. Anyone have an opinion on what is going on with my amp or a VS115 in general. For those of you who want to know what else is in my system, I am using KEF 104ab speakers, a Cambridge Azur 752BD Blu-ray player as my CD player, Morrow Audio Cables and I am considering getting the Sony HAP-Z1ES music player for my digital files.

I greatly appreciate all who take the time to comment and give their opinions. I will be glad to answer any questions you may ask or provide additional. Thanks for your help. Steve.


128x128skyhawk51
Btw, Uncle Kev, being a man of average bordering on above average intelligence, I get your Rolex analogy, but don't agree it's true most of the time, particularly with the reputable brands. Look inside the Oyster case of an ARC Ref 6 and tell me that you're not impressed. And sometimes the inside looks plain and mostly empty and yet many hours were spent assembling, testing, and getting incredible sound, like Belles or the Pass Aleph series. I think there's a lot of truth in your clever refreshing advertising and a little pure marketing mixed in.
"But PrimaLuna wanted the best sound and I think what they have supplied is pretty damn nice "

Isn't "they"  you & your partner, Kevin?
I try to stick with the facts. That way it can’t be called marketing, which is what I loathe most in my industry. The most reputable brands are at times the worst abusers, because nobody questions them. Look at speakers. It was 15 years ago that a $100,000 speaker was almost crazy. Now it’s ho-hum. One "reputable" brand offering up a $675,000 speaker. For a speaker???? Oh...but it’s "Limited" to 75 pairs. Jeepers thanks for that. A Pagani Zonda S Super Car was limited 15 units, but sold for $500,000. What costs more to engineer and build: A pair of speakers or a hand-made super-car....with a nice stereo in it, and a pair of custom-made driving shoes made by The Pope’s cobbler???

I take preamps apart all the time. I simply follow the signal path to see what they do. There are no new designs in preamps. Nothing has changed for decades.

And there is a lot of BS. For example when I hear a manufacturer say "mimimalist design" , that actually means fewer parts. Fewer parts should mean a lower price. Right? Nope. Dennis Had from Cary felt the best preamp he designed had two gain tubes and a 6CA4 rectifier tube. And was $1500. I benched it here and indeed it was the best testing preamp in a shootout we did.

I also see things that are flat out wrong, from reputable companies that SHOULD know better. The idea of a line stage preamp having 23, 27 or even 30dB of gain is silly. Yet it happens. When you use a preamp, you are usually DROPPING gain by at least 6dB in normal use. Then people wonder why they have noise and microphony problems.

FYI your ARC isn’t one of them. They know what they’re doing. And no doubt it’s a great preamp.

One more comment: Take a preamp that was considered top drawer in 1984, and put the price of that preamp into an inflation calculator. A flagship two chassis preamp with phono stage included was $3700. Inflation adjusted that would be $8886 today. Two chassis. Phono stage included. It's worth pondering.  




"But PrimaLuna wanted the best sound and I think what they have supplied is pretty damn nice "

Isn't "they"  you & your partner, Kevin?

Of course!  Why do you think I'm answering?  I don't own the company.  Let's make that clear.  But I'm ecstatic to be involved because I love tube gear so much and if I can help somebody make that leap...even if it's not with my company...I'm happy!  People need to try a tube amp once in their life.  
Is the plant where these are made (a "subsidiary of an large areospace company")   owned by the Chinese government or the PLA?  I ask since most of the aerospace firms in China are state owned.