2. misc-audio
  3. 1060908658

Need Advise

I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman
audiobugged
528 posts
 
All UPS ground shipments come with a tracking number!
audiobugged
528 posts
 
All UPS ground shipments come with a tracking number!
I would get in touch with UPS, they should be able to track it. Since you did insure the package there is no need to issue a refund MO as of right now.
bioman OP
44 posts
 
Audiobugged, it went USPS per original post, no tracking is available for parcel post, buyers choice of shipping method.

Inna, I'm not upset, the buyer is upset. I am attempting to determine my next step as a good seller should.

Sean, I agree, however as noted in my original post it was shipped insured.

Valleyplastic, Driver and Cyctocycle, thanks for the helpfull advise.
sean
6,231 posts
 
Audiobugged: He stated USPS ( United States Postal Service ), not UPS ( United Parcel Service ).

Bioman: Give it another day or two but stay in contact with the buyer throughout that period of time. There is nothing worse than feeling like your getting shafted AND not hearing from the party that you think has left you hung out to dry.

You might also want to call the USPS that you shipped the parcel from and see what they can do. Sean
>
bioman OP
44 posts
 
Thanks Sean, already did, they said I will have to file to see what became of it. Guess I'll give it a few days and see what happened.

This was the first message I got from him that indicated there was a problem. I responded to give it a day or two.

"Just got back from Europe - no package. How long does this service take?"

This was the message I received the next day

"It is now 9 days since you sent the DAC, which I have yet to receive, and given that you have not responded to my email from a few days ago I am naturally becoming a little concerned as to what is going on. If you fail to respond to this email by tomorrow I will take up the matter with Ebay."

This was really odd, as I had only received one message from him and had responded to it. This next message came I think the same day as the last.

"I just found this email. Forgot the one I sent - I'll contact you at the end of the week."

Guess he cut back on the caffiene.

I can understand he is upset, guess I'll just see what happens.
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