2. misc-audio
  3. 1060908658

Need Advise

I sold a piece of Audio gear on E-Bay. It may not be a problem yet as I am waiting to hear back from the buyer who was pretty upset yesterday that it had not arrived. The buyer paid for USPS ground, which as you know does not provide a tracking option for the package, nor is it the quickest route. He indicated he had just gotten back from europe and the package had not arrived, day 8. I shipped the unit insured from Texas to New York City. As of today it has not arrived, it has been 9 days, seems a bit long. How does one go about filing a shipping claim, when should one determine that enough time has elapsed to do so. Should I immediately refund his MO, or wait to see what happened to the item when USPS tracks it? I am concerned about sending the MO back, as he could then end up with both my gear and the MO. I think most people are honest, but there are exceptions.
bioman

Showing 4 responses by sean

sean
6,231 posts
 
If you insured the package, someone has to sign for it. That in itself will provide proof of delivery and the date received. If you didn't insure it, you are at the mercy of the individual that you are dealing with and their level of honesty. If you didn't insure it, shame on both of you ( you especially ). Sean
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sean
6,231 posts
 
Audiobugged: He stated USPS ( United States Postal Service ), not UPS ( United Parcel Service ).

Bioman: Give it another day or two but stay in contact with the buyer throughout that period of time. There is nothing worse than feeling like your getting shafted AND not hearing from the party that you think has left you hung out to dry.

You might also want to call the USPS that you shipped the parcel from and see what they can do. Sean
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sean
6,231 posts
 
Wow, that's a long time Smokester. It's amazing how one package can make it almost like it was flown in and hand delivered by a courier and other packages seem to be strapped to a turtle and pointed in the wrong direction.

I once had a package shipped from California on a Saturday arrive at my shop here in Chicago that Monday. This was sent out regular "first class mail". Needless to say, i was shocked that it made it to me that fast as i wasn't expecting to see it for at least several more days. Wonder why they can't do that ( or something close ) on a regular basis ??? Sean
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sean
6,231 posts
 
Talk to your local postmaster and see if you can file the claim. The sooner that they are "officially" looking for the package, the better off you'll be. If you did take out insurance on the package, they have to have a signature to drop the package off. It is quite possible that someone already has the package and signed for it. Whether or not you can track down who signed for it and at what location is another matter entirely. Sean
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