Fedex Warning: $100 Limit Insurance on Ground


When I went to Fedex today, I was told that there is a new policy. Any electronics or computer equipment sent ground will only be insured up to $100.

I was ready to go into convulsions! The reason I was given is that there have been "too many claims and losses" so that is what they decided to do.

So, the lower shipping prices of Fedex Ground over UPS Ground are now useless. I find it amazing that they could even legally deny insurance on expensive items.

Considering that their ground treatment of packages was really no better than UPS, I can see why they had so many losses. I certainly hope UPS doesn't follow suit, and do the same.

Now, not only do our packages receive abuse from the shippers, so do we...
saxo
I just telephoned my account representative and was told that Fed Ex accepts responsibility up to $25,000.00 for electronics insured at time of shipment.

I had the agent check with the FedEx ground operations supervisor, the insurance and claims department supervisor and the rate and quote people. None were aware of this policy.

There are some items exempt from coverage and include irreplaceable art work, precious furs and gold or diamonds. Granted some audio gear is precious as gold but it appears that for the time being we can still insure it, as long as it is not more than $25,000.00.
This of course assumes that they would actually PAY a damage claim. Which, in my experience, they do everything they can to avoid.
I had a Fedex claim this summer that was paid promptly with no fuss. It was only for $65 (the repair costs). There was an apology letter with the check.

A long time ago I also had a UPS claim that was promply paid in full. It was a package that was lost in transit; so they had no defense. I made out well, because it was a one year old laptop computer being sent in for a free warranty repair. Of course in a years time, the new laptop the insurance money purchased, was a pretty good upgrade over the one that was lost.

So believe it or not, there is sometimes a happy ending.

I have had other minor shipping damage in the past that I decided to ignore.
I recently went to one of those 2nd party shippers(Mail Boxes) and they would not ship Fed EX Ground because of all the damage claims.