Selling dispute. Please comment.


I recently sold a pair of mono amps and checked the box that indicated the original manual was included. I never use the manual for something like this and just assumed the manual was in the box as there were some various papers from the manufacturer in the boxes.

The buyer got the amps safely and they are in perfect condition as described. I shipped the same day the item sold. Unfortunately the manuals were not in the boxes the amps came in. These were the original boxes, but the manuals are not there according to the buyer.

I sent him the link to download the pdf of the manual. He is not happy with that. I offered to print a color double sided copy (on good stock) at Kinkos for $20 (at my expense) and ship that to him. He says that the original manual was promised and that I have to deliver that to him. And that he dervers two of them since the amps came in two separate boxes. He is threating to kill the deal and dispute with audiogon and paypal.

I admit that I'm in the wrong for mis-stating that the manuals were included. I will attempt to order the manuals from the manufacturer on Monday, but I don't know that the manufacturer will provide them even if I pay for them.

I'd appreciate comments regarding this problem. Thank you.
jaxwired
08-27-12: Polk432
"WHEN may we have a drink??

Ready.....wait for it.....right......NOW! No, wait...NOW! No, NOW!!!!!!

~
Have you tried or suggested that the two of you speak on the phone? I think email can be pretty brutal sometimes. Taking time to talk it through might help bring this back to a more even keel level. Take the emotion out of it. Discuss it 1:1 and try to come up w/ a fair resolution. Good luck.
This thread blows my mind. Is there any hope for mankind? No kidding, is this actually being debated! All of this about a manual and wether it is a copy, color, has a coffee stain, torn corner on one page and perhaps folded in the middle.....

Nothing here to debate or think too deeply about. It seems to me some are thinking way too much on a matter that does not require or deserve this kind grey matter exercise.

Send a nice copy as the buyer is out of line and is outside the boundaries of any sense of reasonableness. It is interesting and reminds me of how difficult, angry and unreasonable some folks can be.

Sorry you have had to deal with this childish behavior. I feel for you. Very stressful and strange.