Fed Ex Ground Shipping Woes

I shipped monoblocs Fedex. Somebody at FedEx rifled one of the boxes and the contents. I took lots of photos. FedEx refused my claim several times and issued their standard claim that it was not packaged properly. I filed a BBB complaint and climbed the ladder to Fedex management. Once I was able to talk with somebody at Fedex with decision making authority, Fedex paid 100% of the insurance value. Financially I was restored, but it took a lot of letters, phone calls and photos to obtain satisfaction. But, once somebody with a brain and authority got the case, Fedex settled quickly and fully.

I'll also mention that Nick Gowan at True Sound in San Jose, who is an experienced repair tech, was very helpful.

This reminds me of the time a Fedex guy got about 6 feet from my front porch and heaved a 50 pound amp on to my porch. Surprisingly there was no damage at all. In his defense it was a Saturday delivery. No one likes working weekends.
Makes me wonder though, how rough do they have to be to do the damage they do.

I've had two shipments damaged by FED-X Ground--one a pair of speakers and the other an amp. Both were initially denied. In the case of the speakers, the outer boxes were damaged, punctured, and there was a verbal admission from the driver that the boxes had kept falling over in the truck and once had landed on the handtruck, piercing the box! The first response denied the claim, saying I'd not declared a value on the shipment, which was false. The 2nd response declared the boxes were insufficient packaging. And so on.

I took pix and protested, went up the chain, finally getting a guy who was real who sent a 3rd party adjuster out to inspect. This adjuster took a look and marveled at the extent of the damage, all but telling me I could get full reimbursement if I wanted. I didn't--just wanting FEDX to settle for the cost of repair and loss of value.

The next incident was an amp--a cap crushed, a transformer cover knocked loose. In this case, there was no outer box damage and FEDX denied my claim. I'm still wrestling with them.

Point--FEDX Ground is a low-level of service and treatment. They pull every trick in the book not to honor a claim. Once you get past the lower-level lackeys and jokers, you have a better chance of getting your claim taken seriously. But they throw up asinine roadblocks--no doubt.

Good luck.

I've been reminded that "flawless" doesn't exactly characterize the situation when I FedExed my Sony XA777ES and the buyer and FedEx played tag for days. He did eventually get the unit and it was undamaged, but his experience wasn't the greatest :-)

On the other hand I've sent and received dozens of shipments via FedEx Ground and this is the only downer I know of. Sure can't say the same for UPS.

Thanks for starting the 173rd thread of Fedex,UPS,Bax,etc etc etc versions of shipping packages around the World.So very illuminating men.Thanks so much for your experiences.I wonder when the next thread will rear its cardboard head???Cmon,you can do better than this.No?.....OK.....carry on.....cheers,Bob