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Fed Ex Ground Shipping Woes

I've had two situations over the past 3 months where FedEx has caused shipping damange. I have had zero prior issues with them in the last 4 years. They immediately rejected the claim on the first item (packed in the OEM Box with original packaging materials and cited "insufficient packaging."

I learned quickly and recently had a seller professionally package an amp that was being shipped to me. The professional packer used a double-boxing system with at least 4 inches of rigid foam and Styrofoam peanuts. Shippers typically require a minimum of 3 inches of insulation around the unit.

To make a long story short, FedEx managed to managle the outer shipping container, mangle the inner shipping container, and damage the unit.

I'm at a loss for words......

Has anybody had better luck with one of the other couriers or any tips? I thought that both the seller and I did everything humanly possible to ensure safe delivery.
gechta

Showing 1 response by jj2468

jj2468
280 posts
 
I shipped monoblocs Fedex. Somebody at FedEx rifled one of the boxes and the contents. I took lots of photos. FedEx refused my claim several times and issued their standard claim that it was not packaged properly. I filed a BBB complaint and climbed the ladder to Fedex management. Once I was able to talk with somebody at Fedex with decision making authority, Fedex paid 100% of the insurance value. Financially I was restored, but it took a lot of letters, phone calls and photos to obtain satisfaction. But, once somebody with a brain and authority got the case, Fedex settled quickly and fully.

I'll also mention that Nick Gowan at True Sound in San Jose, who is an experienced repair tech, was very helpful.
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