I've had two shipments damaged by FED-X Ground--one a pair of speakers and the other an amp. Both were initially denied. In the case of the speakers, the outer boxes were damaged, punctured, and there was a verbal admission from the driver that the boxes had kept falling over in the truck and once had landed on the handtruck, piercing the box! The first response denied the claim, saying I'd not declared a value on the shipment, which was false. The 2nd response declared the boxes were insufficient packaging. And so on.
I took pix and protested, went up the chain, finally getting a guy who was real who sent a 3rd party adjuster out to inspect. This adjuster took a look and marveled at the extent of the damage, all but telling me I could get full reimbursement if I wanted. I didn't--just wanting FEDX to settle for the cost of repair and loss of value.
The next incident was an amp--a cap crushed, a transformer cover knocked loose. In this case, there was no outer box damage and FEDX denied my claim. I'm still wrestling with them.
Point--FEDX Ground is a low-level of service and treatment. They pull every trick in the book not to honor a claim. Once you get past the lower-level lackeys and jokers, you have a better chance of getting your claim taken seriously. But they throw up asinine roadblocks--no doubt.
Good luck.
I took pix and protested, went up the chain, finally getting a guy who was real who sent a 3rd party adjuster out to inspect. This adjuster took a look and marveled at the extent of the damage, all but telling me I could get full reimbursement if I wanted. I didn't--just wanting FEDX to settle for the cost of repair and loss of value.
The next incident was an amp--a cap crushed, a transformer cover knocked loose. In this case, there was no outer box damage and FEDX denied my claim. I'm still wrestling with them.
Point--FEDX Ground is a low-level of service and treatment. They pull every trick in the book not to honor a claim. Once you get past the lower-level lackeys and jokers, you have a better chance of getting your claim taken seriously. But they throw up asinine roadblocks--no doubt.
Good luck.